FAQ – Frequently Asked Questions

About Our Products

What materials do you use?

All DiViaVeneto pieces are crafted from full-grain and vegetable-tanned Italian leather, sourced from the finest tanneries in the Veneto region. Each hide is selected by hand for texture, grain, and durability.

Are your products made in Italy?

Yes. Every piece is entirely made in Italy by skilled artisans who have honed their craft over generations. We are proud to carry the Made in Italy guarantee.

Will my leather age over time?

Absolutely — and beautifully so. Vegetable-tanned leather develops a rich patina with use, making each piece truly unique to its owner. This is a hallmark of genuine Italian craftsmanship.

Orders & Shipping

How long does shipping take?

Orders within the Netherlands and Benelux typically arrive within 2–4 business days. European orders take 4–7 business days. We ship worldwide — international delivery times vary by destination.

Do you offer free shipping?

We offer free shipping on orders above a certain threshold. Please check our shipping page or cart for the latest details.

Can I track my order?

Yes. Once your order is dispatched, you will receive a tracking link via email.

Returns & Care

What is your return policy?

We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please contact us at our support email to initiate a return.

How should I care for my leather goods?

We recommend keeping leather away from direct sunlight and moisture. Use a natural leather conditioner every few months to maintain suppleness and protect the patina. Avoid synthetic cleaners.

About DiViaVeneto

What is the story behind DiViaVeneto?

DiViaVeneto draws inspiration from Via Veneto — Rome's most iconic boulevard, synonymous with Italian glamour and la dolce vita. We marry that spirit of elegance with the ancient leather-crafting traditions of the Veneto region, creating pieces that are both timeless and deeply Italian.